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full time Technical Support Representative for Market! Market! Site

at Telus International in Metro Manila

See your technology career come to life at TELUS.

As the international multi-billion dollar Canadian telecomunications giant, TELUS International offers more than just a job. We serve an impressive list of international clients. And we have an IT career for you. At TELUS, you have the opportunity to showcase your indivdual talents while making a significant contribution to your team. Our strong Canadian ties give us access to leading technology, exciting IT engagements and advanced training opportunities both here and in Canada. We believe in spirited teamwotk, respect in the workplace, career growth and of course, fun! Show waht it takes and watch your technology career come to life at TELUS
TELUS International Philippines brings extensive experience in building the world-class, global outsourcing solutions to leading North American clients. Now with a growing list of Fortune 500 clients and close to 8000 team members,

TELUS International has become a leading provider of contact center and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries. TELUS has invested heavily in technology and human resources. We employ cutting-edge technology via a fully redundunt, fully fiber-optical network. Our screening and training processes identify and develop agents with an exceptional customer-centric focus. Our team members are dynamic and are capable of resolving customer inquiries in a quick and efficient manner. All this underpins TELUS’ commitment to clients: superior service quality and cost-effective delivery.

Technical Support Representative for Market! Market! Site
RESPONSIBILITIES:

* As a technical support representative, you’ll be providing assistance to clients from various countries — receiving, identifying, and resolving technical support request for products such us telecommunication devices, computer hardware / software components, replace with gaming consoles, and internet connectivity. Primary task is to troubleshoot problems and errors customers may encounter in the different applications of the product or service being supported. You must be able to take your customers through troubleshooting steps via phone in a clear and efficient manner.

REQUIREMENTS:

* Completed second year college * Above average verbal and written English communication skills * Skilled in computer navigation * Good problem solving skills * Good customer service orientation (patient, polite and proper) * Basic skills in PC troubleshooting (hardware / software) * Familiarity with internet connectivity and networking * Technical support experience is preferred but not required * Amenable to work in shifting schedules * Call center experience is a preferred but not required * Fresh graduates/entry level applicants are encouraged to apply * 90 Full-Time positions available

recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440


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Published at 09-02-2009
Viewed: 401 times